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whoops

US Airways Loses Your 83-Year-Old Mother

It's bad enough when they lose your luggage, but what do you do when the airline loses your 83-year-old mother? File a claim? Poor Vera Kuemmel had to answer this very question as she waited in vain at the baggage claim of the Tampa airport. More »

3:49 PM on Wed Nov 19 2008
By Meg Marco
4,986 views, 38 comments

Most discussed dinger_82: Hmm - don't you typically have to present some kind of boarding pass to BOARD a plane? Even if you're more »

sad

Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory

Reader James is upset. His TV is broken and Geek Squad can't fix it. He bought the TV and Best Buy's performance service plan — which hypothetically should replace his TV in the event that it cannot be repaired. Now, after 2 months, 27 days, a botched repair job and 6 unreturned phone calls, James is annoyed. He's launched an Executive Email Carpet Bomb on Best Buy and CC'd us. The best part comes near the end of the letter, when Best Buy calls James to ask if he was satisfied with a Geek Squad appointment that had never even happened... More »

3:18 PM on Wed Nov 19 2008
By Meg Marco
4,529 views, 12 comments

Most discussed MyPetFly: Weak Squad... more »

Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows

Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. More »

2:45 PM on Wed Nov 19 2008
By Ben Popken
3,344 views, 77 comments

Most discussed Jonbo298: Still not convincing to buy an overpriced laptop. *cues flames* more »

above and beyond

Logitech Helps You Out Just Because They Feel Like It

Here's a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because! More »

2:32 PM on Wed Nov 19 2008
By Meg Marco
3,725 views, 42 comments

loans

Capital One Inspires Man's Loathing

Mr Bill says his latest dealings with Capital One have him "wanting to spit venom." Whence this reptilian impulse? There is apparently no structure to refinance your loan with them. They consider it makes you a new customer, and they aren't making any new loans. This takes several hours and several phone calls to figure out. There also seems to be no way to pay off a loan with a credit or debit card. This also takes several hours and phone calls to figure out. It's really just totally frustrating for Mr. Bill. "What is this, 1987?" he writes. So he's taking his business elsewhere. His misanthropic misadventure, inside... More »

12:29 PM on Wed Nov 19 2008
By Ben Popken
5,193 views, 51 comments

Most discussed misslisa: I initially read the headline as:"Capital One Inspires Meat Loafing" more »

auto bailout

Auto CEOs Flew Private Jets To Washington To Ask For Your Tax Money

ABCNews says that the big three auto CEOs "flew to the nation's capital yesterday in private luxurious jets to make their case to Washington that the auto industry is running out of cash and needs $25 billion in taxpayer money to avoid bankruptcy." More »

11:58 AM on Wed Nov 19 2008
By Meg Marco
7,218 views, 135 comments

Most discussed Git Em SteveDave loves this guy-->: I think it's kind of sensationalism to state the price of the jet itself. It's not like they more »

auto bailout

GM Shares At 66 Year Low, But You Can Get Some For Free!

Hey, here's a new and exciting deal. Buy a car; get 100 shares of GM stock. "Join us in jump starting America," says the sales pitch. Unfortunately, GM's shares are trading at 66 year low today as a bailout looks doubtful. More »

11:29 AM on Wed Nov 19 2008
By Meg Marco
4,965 views, 52 comments

frugality

Are You Spending $145 A Year Just To Leave Your PS3 On All The Time?

The NRDC has released some numbers about video game consoles and their power consumption. If you're one of the 50% of gamers who leave their consoles on all the time — you're wasting a lot of money. More »

10:52 AM on Wed Nov 19 2008
By Meg Marco
7,401 views, 104 comments

above and beyond

World's Most Conscientious Customer Completes Botched Software Purchase Over A Year Later

Here's an "above and beyond" story from the other perspective. Patrick writes,

I just wanted to pass along a story of a truly honest customer.

The software company I work for put out a version available for download early 2007. It was a success, however for the first two months there was a small problem. As soon as you purchased it, you were able to download it BEFORE your credit card was validated. This led to the company getting burned until it was fixed.

More »

9:58 PM on Tue Nov 18 2008
By Chris Walters
16,607 views, 64 comments

Most discussed CountryJustice: This story makes me happy. I do customer service work for a large publishing house and have direct daily contact with more »

bailout

GM's Prez Begs Customers To Plead On GM's Behalf

Consumerist reader Darkrose writes, "I just got this in my e-mail. Thought you guys might be interested in it." In the email, GM's president Troy Clarke is in high PR mode, pointing out the grave consequences and emphasizing that GM wants not "a bailout but rather a loan that will be repaid." We thought other readers who aren't GM customers would find it interesting.

Tonight, the president of Ford Motors will be on Campbell Brown's "No Bias, No Bull" program on CNN at 8pm ET/5pm PT, presumably to hit similar talking points. Dance, auto monkey! Dance for the TV audience! More »

1:57 PM on Tue Nov 18 2008
By Chris Walters
7,241 views, 230 comments

Most discussed bostonhockey: Can someone explain this to me: so, we're to bailout a company - or rather, three companies - that failed more »

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